Grievance Redressal

Grievance Redressal Procedure: airpay money

Grievance Redressal Escalation Matrix: airpay money

Level 1:To redress their grievances, applicants/borrowers may write into support@airpay.money or call on customer care no. +91-9289028701 or directly raise through airpay money application.The customer will receive an acknowledgment/response immediately with the ticket number.

Level 2:If you are not satisfied with the resolution provided to you, we request you to contact Head – Customer Service at nitishi@airpay.money.com. You will receive a response within 4 business days.

Level 3: If you are not satisfied with the resolution provided to you, we request you to contact the Head of business at vaishali@airpay.money.com. You will receive a response within 3 business days.

Level 4:In case you do not receive a response from us within a period of one month or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:

The Officer-in Charge,National Housing Bank,Complaint Redressal Cell,Department of Supervision,National Housing Bank,4 th Floor, Core-5A, India Habitat Centre,Lodhi Road, New Delhi 110 003.

Website:www.nhb.org.in